Introduction

We strive to ensure complete customer satisfaction with our products. This Refund Policy explains the conditions under which refunds, replacements, or exchanges may be issued. By placing an order, you agree to the terms outlined below.

Eligibility for Refunds

Refunds are applicable only under specific circumstances to maintain fairness and product quality.

Refunds may be considered if:

  • The product received is damaged or defective
  • The wrong product was delivered
  • The product is expired or unsealed upon delivery

Non-Refundable Items

Due to the nature of consumable products, certain items are non-refundable.

Refunds will not be issued for:

  • Opened or used products
  • Change of mind after purchase
  • Improper storage by the customer
  • Products returned without original packaging

Refund Request Process

To request a refund, customers must contact us within a specified timeframe after receiving the product.

Steps include:

  • Contact customer support with order details
  • Provide images or proof of the issue
  • Allow verification by our team

Once approved, the refund will be processed through the original payment method.

Processing Time

Approved refunds are typically processed within 7–10 business days, depending on the payment provider.

Replacement Policy

In eligible cases, we may offer a replacement instead of a refund to ensure customer satisfaction.

Refund Policy Key Features

  • Clear and fair refund conditions
  • Transparent approval process
  • Customer-friendly support
  • Timely refund handling
  • Quality assurance commitment

Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.